By February 20, 2015

Lexus was again the most reliable brand in the US


Lexus ranked highest in Consumer Reports’ annual car brand study. Lexus was named the most reliable brand in J.D. Power and Associates’ 2015 overall vehicle dependability study for the fourth year in a row. Buick finished second, followed by Toyota and Cadillac, Honda and Porsche tied to round out the top five spots in the annual survey, released Wednesday by the consulting firm J.D. Power.

The study measures how many problems were experienced by owners of three-year-old vehicles. The lower the number of problems per 100 vehicles, the higher the brand ranks. The industry average was 147 problems per 100 vehicles.

J.D. Power spokesman John Tews said it was difficult to compare the results to prior years since J.D. Power changed this year’s survey to include more specific questions about technology. But it’s clear that high-tech features (and owners’ expectations about how they will perform) are increasingly important to overall perceptions of quality.

“Owners clearly want the latest technology in their vehicles, and they don’t hesitate to express their disapproval when it doesn’t work,” said Renee Stephens, vice president of U.S. automotive at J.D. Power.

The problems range from glitches in Bluetooth phone connectivity to engine and transmission issues, wind noise was the third most reported problem on this year’s list, followed by hesitating automatic transmissions and excessive road noise, but, Lexus had the lowest score of 89 problems per 100 vehicles in the latest survey.

The rankings are important to automakers since unhappy customers are more likely to shop other brands when they buy their next vehicle. J.D. Power said 56 percent of owners who reported no problems with their vehicles said they would purchase the same brand next time, so that is good news for Lexus!

The survey is very trustful because J.D. Power has been conducting the dependability study since 1989.

Posted in: Blog